This fully manned centre provides Service Level orientated
maintenance support for our fast expanding customer base
during business hours.
We offer a standard annual support & maintenance agreement
for all our products and services as well as extended
support to tailor to our customers¨ unique requirements as
described below:
Standard Coverage
Standard Support or knowledge support means that B.I.T will
provide telephone assistance with respect to the Developed
system, including:
a) Clarification of functions and features of the Developed
system
b) Documentation clarification pertaining to the Developed
system, if any
c) Guidance in the operation of the Developed system
d) Error verification, analysis and Correction by telephone.
Extended Coverage
Onsite Support or physical support means on-site technical
trouble-shooting. B.I.T will provide Maintenance and Support
at the Customer Site as required. In the event of overseas
projects, Customer will reimburse B.I.T for all related
traveling expenses and cost for board and lodging.
B.I.T standard hours of service are Monday through Friday.
9:00am to 5:00pm local time, except for holidays as observed
by B.I.T. Customer may contract for expanded days and hours
of service as agreed upon by B.I.T (optional).
IBM Informix Support
We are proud to be appointed as both the Value Added
Reseller and First Level Technical Support for IBM Informix
database users.
Customer Support Zone
We provide comprehensive online support contents in our
Customer Support Zone. You can also request dedicated
support by submit the Support Request Form.
B.I.T
Technical Response Centre
